We are committed in providing high quality services to all our customers and if something goes wrong please follow below process
we have following goals
- To deal with customer in efficient manner and in fair manner
- To increase Customer Satisfaction
- To use complaints in improvement of our services
- To Rectify any mistakes made by our Employees and help customer in soughting out problem.
Step-1 Please E-mail firstname.lastname@example.org with customer name, number and detailed compliant.
Step-2 We will acknowledge E-mail and we will investigate your complaint, this takes 15 working days.
step-3 we will advise you outcome within 15 working days after investigating people responsible for your complaint.
step-4 if your still not satisfied with outcome please mail back again with reference number to appeal the decision, seeking further review of the outcome.
Step-5 We will write to you within 14 days of receiving your request for review, confirming our final position on complaint and explain the reason for our findings.